FAQ


	About us What does FilmFlyNet do? FilmFlyNet is a web-based service provided by KPNQwest Italia www.kpnqwest.it to screen instantly your video content through a controlled secure system and with instant feedback. Who are FilmFlyNet clients? FilmFlyNet clients are professionals in the film and audiovisual industry who will benefit from a system which provides secure encrypted streaming and full control on who actually can see the content and how many times. Who are FilmFlyNet visitors? FilmFlyNet visitors are professionals of the film and audiovisual industry, searching for new content.

	Registration How do I register? To register you need to fill in the registration form with the compulsory information requested. You will then receive an activation email. By clicking on the link in the email you become a registered user. You can use the free trial and register from there. When and how do I become a client? To become our client and start using all our services: upload videos, send screening invitations, add content to the market place you need to buy a reload of screening invitations. Now the service is free and will stay free for some time. How does the free trial work? To activate the free trial click on the related button and follow the steps. You will be accredited a free token in order to test all our services. You can upload your own content or use the sample video to send screening invitations. Why do I have to choose a currency in the free trial? Because you will be accredited a free token in the chosen currency.

	Upload video content How do I upload audiovisual content? To upload video content you first need to download the upload manager provided. My videos/projects>upload video>download FFN uploader In which format does the audiovisual content has to be? The audiovisual content can have the following extensions: avi, mpg, mp4, wmv,m4v. Can I upload different/separate files at the same time? Yes you can. What is the duration allowed? You can upload any duration of film. (trailer, short, feature film). Do I have to pay for the storage? We give you a free amount of space which correspond to 2 hours 30 min of film (1875 MB). You can buy extra space if you need. My account>storage Can I upload text document and images? Yes you can upload text documents (ex. reviews, synopsis) and images (ex. posters, pictures) How do I get to know how much space I have left? In the storage area (as well as in > my videos/projects) you have indications on the space used and the space available. Can I manage my space autonomously uploading and deleting content? Yes. You can upload content > upload videos. Delete content> manage your videos.

	Projects and screening invitation What is a screening invitation? A screening invitation is an email with the link to the content you wish to screen. The receiver will instantly be able to screen in secure streaming the content by clicking on the link in the email. How do I send screening invitations? To send screening invitations and show your content, you first need to associate your video content to a project go to > new project and register your film info, add the film content and optionally add related secondary videos as well as extra promotional material. To send your project go to >manage your projects>send or > Send screenings invitations and follow the wizard. What is a project? why do I need to create a project? The project contains your video with the film's data and optionally related promotional material: secondary videos, pictures and documents. When you send your film you send the project. The receiver will benefit from having the film and added promotional material all at once. Can I associate more videos to one project? Yes you can add more videos to one project. In addition to your movie, you can add secondary videos as for example: trailer, promo and backstage video. Can I associate one specific video to more than one project? No you can't. One video is to be associated to one project only. Can I edit my project? Yes you can easily edit your project, add or remove videos, photos, documents clicking on the related button. > manage your projects>edit Can I send my movie without associating it to a project? No you can't but only 3 fields are required to be filled in. You can skip the following fields. What is mail merge? The process of combining a form letter with a list of names and addresses to produce individualized letters. How do I use mail merge? You click on the button first name or/and family name positioned on the left of the box. As for example: You write: Dear (click on the name) and go on composing your message. You can then have personalized screening invitations by writing only one mail and sending it to an unlimited list of contacts. Will I need a new email address? No your email remains the same. The recipient will receive it from your email address as if you had used your usual outbox. Do I check my messages and film requests through your website? No, it is only outbox. All the requests and messages are sent to your usual inbox.

	Screenings What does the receiver needs to do to watch a video content? To watch a video content the receiver only needs to open the mail containing the link to the content, click on the link and watch the content in secure streaming. The content can not be downloaded. Can the receiver forward the email with link to others? Yes he can but the film owner can set how many times he wants his film to be watched. Every new internet session correspond to an additional viewing. Therefore, if the film owner does not want the link to be forwarded he can just set â€œ maximum 1 viewâ€ during the compose message session. What is the definition format used for the screening? Between 800 kbits and 1,2 Mbits. See details>how it works>upload What are the system requirements? The Flash player must be at least the 9.0.115 version. Currently the software to upload video content is available for Windows, MAC OS X and Debian/Ubuntu Linux.

	Security What is the security system used by FilmFlyNet to protect the audiovisual content uploaded? FilmFlyNet uses a secure, controlled system. The content stream is encrypted and no local copy of the content is made in the process How is it possible for the film owner to control who view his films? The film owner can set how many times each of his contacts can view his film. The film owner's content included in the market place can not be viewed without his authorization.

	Credits and payments What is the procedure to start using the service? To start using the service you will need to buy a reload or do an monthly/annual subscription. Now the service is free and will remain free for some time. What do you provide to use FilmFlyNet services? To use our services, you will be provided with an out box, address book, an upload manager, storage space, message and screening status, and optionally visibility in the market place. What type of cards do you accept? Master card, Visa How is the payment procedure? What security system do you use? The on line transaction is made through Banca Sella Gestpay system and FilmFlyNet has no track of your credit card data. The payment page is opened directly by Banca Sella Gestpay web site in protected and encrypted mode. How do I manage my reload? You can choose the reload which better suits your needs. You will receive an email notification if your credit needs to be reloaded. Do I have the option of reloading automatically? Yes you can. You may pre-define the amount by which you want to automatically reload your credit. Can I also pay for the storage with my reload? No. The storage is paid independently and is no limited in time. Once you buy storage space is yours as long as you use our services.

	Free trial Can I do a free trial? Yes click on the try it free button, register and you will be accredited a free voucher so that you can test all our services. Do I need to upload a content? No, you can use our sample video to send screening invitations and check the feedback. Can I also upload a content? Yes you can. You first need to download the FFN uploader available for free on our site.

	Marketplace What is the marketplace? The marketplace is an additional option for our clients to no extra cost for the time being. Content owners can set the status "accessible in the marketplace" in the project registration form. How is my content protected? You video content can not be viewed without your authorization. Visitors to the market place will have to send you a request to view your content. Can visitors see my contact details? No, contact details are hidden. Visitors can just see your name. Do I have the possibility to know the profile of the applicant? Yes. The profiles of registered users are stored in our system. When a registered user asks for authorization to watch a content, the profile of the applicant is sent by the system to the content owner together with the message from the applicant. How can I manage my approval or denial? A message will be sent by the system together with the applicant's profile to the content owner. In case of approval the applicant will get an email containing the link to the content the applicant has chosen. In case of denial the applicant will get an email denying access. Is the market place available only to registered users? Yes it is. To have access to the marketplace visitors need to register their profile with personal details. Their profiles are then stored in our system. What are the benefits of adding my content in the marketplace? The market place is an additional marketing tool which gives visibility to your content as it allows visitors to search for your film and promotional material and hence further increase your business opportunities. What are the benefits for a registered visitor? Registered visitors can easily search for content through the many options given by our search function. Registered visitors just need to ask for authorization to the content owner and once given, they will receive a screening invitation. How many times can a content be viewed? The film owners can set the number of times the content can be viewed while composing the screening invitation.